Terms and Conditions
Please note that products and colours on our website are guide only. All images, descriptive matter, specifications and advertising issued by DOGZ and DOGZ are issued for the sole purpose of giving an approximate idea of the goods.
Due to the natural ingredients in DOGZ and DOGZ handmade natural dog products, there may be variations in texture, scent and colour.
Even though our ingredients in DOGZ and DOGZ natural dog care products are human grade, natural and organic, there is still a chance that a very small number of pets may react or have an allergy to certain ingredients. Therefore we recommend that all products are patch tested on a small observable area of the dogs skin 24 hours prior to full use. This will allow you to see if there is any redness, swelling, irritation or itching in the patch test area before continuing full use of the product.
By using our products, you are accepting responsability for any adverse reaction that may occur, however rare.
None of the information on this website is a replacement for vetenary advice. We will not be held responsible if products are not suitable for your pet, effect medication or any form of treatment. If in doubt we recommend that you check suitability of the product with your dogs Veterinarian. This includes the suitability of DOGZ and DOGZ own branded products as well as all other products we supply.
DOGZ and DOGZ would always advice our costumers that pets should be under constant supervision whilst using or wearing any of the products we supply. DOGZ and DOGZ will not be held liable for any accident or injury caused to pets as a result of misuse or unsupervised use.
www.dogzanddogz.com is a website owned and operated by DOGZ and DOGZ whose office operates from Ctra. de Llubrio 28, 33191 Oviedo, Spain.
DOGZ and DOGZ reserves the right to alter prices at any time, without prior notice.
ORDERS & PAYMENTS
DOGZ and DOGZ use PayPal which is a secure online payment method allowing the costumer to pay with their PayPal account or a debit or credit card via PayPal. Once payment has been authorized, DOGZ and DOGZ will send you an automatic email confirming your order.
You will be notified within 3 business days, if any goods ordered are out of stock. All orders are subject to acceptance and to availability of the goods ordered. DOGZ and DOGZ is entitled to refuse any order placed by you for any reason.
In the event of payment being declined or delayed by your card issuer/bank DOGZ and DOGZ shall not be responsible for any costs or inconvenience caused by a subsequent delay in despatch.
POSTAGE & PACKAGING
Orders will usually be dispatched using CORREOS (Spanish Post) within 1-3 business days. Please note that goods will not be dispatched on weekends, bank holidays or any other public holiday.
For EU orders please allow 7 to 10 days. For US orders please allow a minimum of 2 weeks for delivery. Any time or date stated for delivery is an estimate only. DOGZ and DOGZ make every effort to dispatch goods on time, but does not accept liability for failure to deliver within the stated time.
Please be sure you provided us with the correct mailing address.
Your order is packed in a bubble envelope. We reserve the right to place one order on 2 envelopes.
Very occasionally DOGZ and DOGZ office may be closed. On such occasion customers can place orders via the website, however they will not be dispatched until the reopening of the office. If the office is closed a notice will be added to the checkout. By continuing to order, costumers are agreeing to the delay in dispatch time.
Sometimes, for reasons beyond our control, we may be prevented from delivering your goods as planned. These might include things like accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of suppliers. We will try to put things right as soon as possible, however we can not be responsible where this causes a delay or failure in delivering your goods.
Refunds will be given for lost, damaged or missing items as a result of the delivery process provided there is valid proof.
Products are inspected thoroughly prior to shipping and properly packaged to avoid damages.
If any oil products have leaked into the package, we require photographs of the packaging and contents within 24 hours of arrival. A refund or partial refund can be given only with proof that shows damage as a result of a manufacturing defect. If it appears contents were damaged outside of the box from dropping or spilling, the refund will not be granted.
Refunds cannot be granted to customers for product dissatisfaction. It is up to the customer to make informed decisions before placing an order at your own risk. You may leave feedback and reviews to share your experience.
NO RETURNS ACCEPTED
Given the delicate and perishable nature of our dog care products, Returns are not accepted under any circumstances.
If you receive goods that are faulty or not what you ordered, please contact us within 7 days of delivery and we will help you resolve any issues as quickly as possible.
Each and every transaction carried out is deemed to be completed within Spain and therefore shall be governed by and interpreted in accordance with Spanish Law.
The terms of this chapter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with Spanish Law and the Spanish Courts shall have exclusive jurisdiction.
DOGZ and DOGZ website may contain links to other websites. Such links do not imply any endorsement of other sites, and DOGZ and DOGZ bear no responsability for their content. Other website operators wishing to establish a link with the DOGZ and DOGZ website should send a request to email@example.com.
All comment is copyright of DOGZ and DOGZ. All right reserved. You may not reproduce, publish, transmit, distribute, display, modify, sell or exploit in anyway, in whole or in part, any contents of the website or any related software, catalogue, advertising or images for any purpose without the prior permission of DOGZ and DOGZ.
Orders will usually be dispatched using CORREOS (Spanish Post) within 1-3 business days.
Delivery cost is automatically calculated at the checkout based on the weight of the items being ordered.
EU delivery starts from 2.00 €.
International shipping starts from 6.00 €.
For international orders outside the EU, the recipient is responsible for paying any applicable customs duty and taxes in the destination country.